Refund policy

At nDECADES, every order is carefully prepared, packed, and quality-checked before it reaches you. As a growing brand committed to delivering fresh and hygienic hair care products, we currently do not accept returns or exchanges for products once they have been delivered.

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery by emailing support@ndecades.com along with your order number and clear photos of the product. Our team will review your request and work towards a fair resolution, which may include a replacement or refund where applicable.

We sincerely appreciate your trust and support as we continue to build nDECADES. Every order means a great deal to us, and we are committed to providing genuine products and the best possible customer experience.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.